FAQs
Who is Polestar?
Polestar is a Swedish electric performance car brand, their origins date back to the 1990s when they were a racing team that built, modified and raced Volvos. Flash forward to present day, and Polestar has decided to shift to full electrification. Rooted in Scandinavian design and innovation, Polestar focuses on creating premium electric vehicles that combine cutting-edge technology, sustainability, and dynamic driving experiences. The brand is committed to a cleaner, more responsible future—without compromising on performance
Who is Polestar Boston?
Polestar Boston is New England’s inaugural Polestar Space, proudly operated by The Village Automotive Group and located at 63 North Beacon Street in Allston/Brighton, Boston. We opened in 2021 as part of Polestar's expansion into the U.S., offering sales, service, and test drives of their electric performance vehicles. It was the very first Polestar retailer in the New England region.
How do I test drive a Polestar?
Booking a test drive is as easy to do! Click below where you will be shown available time slots which you can select to complete the booking. After booking, a member of the sales team will reach out to confirm the date and time.
Alternatively, you can call us at 617-925-7300 and we can schedule it with you over the phone.
Book a Test DriveHow do I buy (or lease) a Polestar?
Buying a Polestar is as easy as heading to our website, picking out your favorite vehicle in our inventory, and placing a refundable deposit on it. After that, our sales team will reach out with next steps and paperwork. Our experienced team will be sure to walk you through every step of the process and ensure that all your questions are answered. If you want to purchase in the traditional method, we can also schedule an appointment with you so you can come see the car, drive the car, and buy the car.
New Polestar InventoryI saw Polestar demo and loaner vehicles for sale on the website, what are these?
These are vehicles that have been previously used as a demonstration vehicle for potential customers to test drive, or as loaner vehicles while a customer gets their personal car serviced. We typically pull these from our fleet once they reach a certain mileage and offer them for sale in like-new condition at a discount to you! That way, you get all the benefits of a brand new Polestar with more money in
Do you take trade ins?
Absolutely! We can take nearly any make and model. Reach out to our sales team for more information.
Start Trade AppraisalDo you sell pre-owned Polestars?
We do have preowned cars! Polestar offers a Certified Pre Owned warranty which adds 2 years to the standard 4 year factory warranty and also covers unlimited miles while under this warranty! Certified Pre Owned Polestar’s really are a cut above the rest.
How do I charge a Polestar?
Charging can be a bit daunting for a first time EV buyer, but luckily thanks to the polestar provided charging cable and thousands of publicly accessible chargers, it is easier than ever. Simply plug in your cable at home via a 220 volt outlet or residential EV charger and leave the car for as long as needed. We recommend plugging in when you get home for the day and unplugging in the morning for ease
If you need some juice while on the road, Google Maps is built-in to Polestar’s infotainment system with public charging stations already integrated into the navigation. You can sort by price, charging speed, proximity etc. The system is even programmed to automatically add charging stops along your route if you have a waypoint set and not enough charge to get there!
More About ChargingHow do I schedule service for a Polestar?
To service your vehicle at Polestar Boston, you can schedule an appointment through the Polestar app or by calling our service team at 857-356-4002. The service center is located at 63 N Beacon Street in Allston/Brighton, with certified technicians and a dedicated Polestar service bay. If you're within about 100 miles, we offer complimentary pick-up, drop-off, and loaner vehicles for qualifying service or warranty repairs. Routine maintenance is included for the first 3 years or 30,000 miles, with warranty coverage lasting up to 4 years or 50,000 miles.
Schedule ServiceWhat is Polestar Concierge service?
Polestar Boston is proud to offer pickup and delivery for service visits within 100 miles for any warranty related issues or yearly maintenance while the car is under warranty. We also have a fleet of brand new Polestar loaner cars or rental cars available if needed. When buying your new car, we offer at home drop off so you do not need to leave your home to buy your new car.
Polestar Boston Service CenterHow do I get accessories and/or parts for my Polestar?
If you need parts or accessories for your Polestar, simply call our parts department at 617-995-7720 and we can take your order for either home delivery or in store pickup.
Parts Center